Words from a few of our Happy Clients

Busy Professionals

CB, Busy Professional, Eastern Suburbs, Sydney, Australia

I am so much cooler since I put Layla in charge of my social life!

Sharon, Founder and Managing Director of SETTLEto

Layla helped with a seemingly impossible and never-ending research task. We had a tight deadline and a lot of pressure. Layla handled the task with attention to detail and kept me updated with any queries and curved balls as they arose. Great communication and result, thanks!

Stephanie, London, UK, Picture Researcher, Save the Children

I asked Layla to give me some ideas for what to do on my 5-day break to the Lake District in the UK, and she didn’t disappoint! A full day-by-day itinerary with directions and contact details was swiftly sent to me – Layla leaves no stone unturned when it comes to finding the best deals and most interesting activities.

Helen R, Caulfield North, Australia, State Government Executive

I recently used Layla’s services to select a hotel in London for our forthcoming holiday.  With some 10 plus years between trips to London, I realised I needed help in researching the hip areas to come up with some suitable hotel options.  As soon as I explained our hotel preferences, Layla was on the job. Within 24 hours she provided a list of 10 hotel options at different price points in our budget range with a short overview and the pros and cons of each.  With Layla’s up-to-date knowledge and can-do attitude, I have saved hours that I would have spent doing my own research.

Lucy Kenefick, ANZ Global Markets – Equities, Melbourne, Australia

This is awesome!! You and your colleagues are amazing. Great work! Your flight options are definitely more appealing than a 42 hr trip with Air China. I am so grateful to you for finding this.

Shannon Lindsay, South Yarra, Australia, Freelance Jounalist

I used Layla’s services in late 2010. It was close to Christmas, I was pushed for time and I still hadn’t found accommodation in Cairns for myself and my elderly parents. We needed one night’s accommodation in the city, before joining the rest of our family at a holiday house up the coast. We wanted something cheap, but still cheerful. Layla found us just what we were looking for, and saved me a lot of time as a result. Thank you, Layla!

Ian Turner, Roselands, Australia

I wanted to drop you a note to thank you for your team’s superb customer service. My wife & I were very impressed. Your team has been superb, especially with the Hong Kong dining and Disney information. Keep up the good work!

Hayden and Emmanuelle, Business Analyst and Business owner, Neutral Bay, Australia

We were initially rather skeptical about using an independent concierge service yet we found ourselves in a tricky situation trying to locate accommodation in Rome and restaurants in London at short notice. Our credit card concierge and travel service team was offering little by way of help, so out of desperation we sought alternative options. We’re glad we did. Layla went to great lengths to find accommodation that fit our unique criteria and found a high end restaurant for ten guests. She convincingly delivered both options before the agreed completion date. We were extremely lucky to have found Layla as she saved us time and effort. We will certainly use her services again – highly recommended.

Roz Laws, Balmain, Australia

Layla has been a real asset to me, helping me organise many complicated events at a reasonable cost, providing me with several options and always surprising me with some I hadn’t even thought of. She has a wealth of knowledge and experience and is a pleasure to work with. I have no qualms recommending Layla and Concierge Connections to anyone who, like me, is time pressured and welcomes the expert opinion of someone who has spent many years in the business.

Sheryn Nourse, Queensland

What a fantastic service! Living in Queensland and running very late for a precious grandson’s birthday!!! Concierge Connections to the rescue. An absolutely appropriate gift for an 18-year-old young man (tricky at the best of times), sourced, gift packed and delivered to his Sydney home all on a same day service. Thanks Layla. You nailed it.

Roberto Rubio, Elizabeth Bay, Australia

I can’t recommend Layla highly enough for all your travel needs in Australia. She was most helpful when I had to attend a wedding at Mt Buller in Victoria. I wasn’t sure whether I should fly or drive from Sydney. Layla researched all possible scenarios and presented me with a list of options. Even though I am a Sydneysider, she has also been extremely helpful whenever I have asked Layla for recommendations on things to do in Sydney. She always knows what’s happening, and on many occasions, has saved me money with discount codes for tickets and information on presales. Her dedication, expertise and willingness to help are inspiring and I can attest that she is a great source of information. Thank you Layla!

Diana, Bondi Junction, Australia

There are few people that you can say were born to do Concierge, but Layla is one of them. She brings a level of expertise, knowledge, and dedication far beyond any normal customer service experience. Layla enjoys keeping herself up to date, from going to the hottest restaurant in town to finding a limited edition pair of Chanel glasses!

Sue Kelly, Leichhardt, Australia

I have dealt with Layla on a number of occasions in her role of organising entertainment and travel etc. Her enthusiasm is only surpassed by her skill in providing the best options. She is really good at what she does and has endless ideas and knowledge, is well travelled and I would have no hesitation in recommending her.

Lisa Penson, Lawson, Australia

If you want to get your life in order, talk to Layla at Sydney Concierge. She organised an interstate trip, a night out and great tickets to a show…I didn’t lift a finger, she took the worry out of an important night for me. Thanks Layla.

Chris, Leichhardt, Australia

I thought I was super organised until I met Layla and the team from Sydney Concierge. I’ve never had the need to use a Concierge before, but when I purchased tickets for a concert in the Hunter Valley I was told accommodation for the whole area was sold out. Layla, managed to source accommodation in the Hunter and saved the day. Happy with the hassle-free encounter with my Hunter Valley booking, I decided to use Sydney Concierge again to organise a weekend getaway to Byron Bay. Layla, did a great job helping me obtain a great rate on both airfares and car hire. As for accommodation, not only did I save money on the advertised rate but she provided a number of options. From now on it will be the first call I make if I’m thinking of a getaway or tickets to a concert. I will certainly use Layla again and would have no hesitation in recommending her services. Thanks Layla and Sydney Concierge – you’re the best.

Busy Mums

Elizabeth, Perth, Australia

I have used Layla’s personal concierge services for around 18 months and during that time, Layla has managed a wide variety of both my personal and professional needs. During this time, I always found Layla to be extremely professional, efficient and helpful in all aspects. Layla has organised many of my overseas holidays, for both business and leisure, sourced numerous items for me, and has dealt with all my needs in a timely and professional manner. I highly recommend her and her services.

Cat Boldison, Bellevue Hill, Australia, IVF Nurse & mum of 2

Layla has organised many events for me and my family These have ranged from a skiing trip to the Snowy Mountains; cheap flights in Australia; and good restaurants to take family to when they visit us in Sydney. She also helped me book a great deal on business class flights to the UK. Layla gives great travel advice on where to stay and go, and most importantly, she always seems to find a better and cheaper deal!

Samantha, Melbourne, Australia, Food Technologist

I needed to book a restaurant for my birthday dinner that could handle a large group of friends, but it also needed to have yummy food, a good atmosphere, be good value and in a trendy suburb. I gave Layla a list of my wants and needs and she came back with a great list of restaurants! All I had to do was choose the one I liked best and Layla did the rest. Result = an awesome night of good food and fun! I also had all my Christmas presents bought, except for my Stepdad who is notoriously hard to buy for – aren’t all Dads? So I emailed Layla, briefly explaining what he liked and my budget. She came back with a list of original ideas, including the links for where to buy them. A few clicks later and the present I chose was on its way – too easy! The ideas were so good that I’ve stored the others for future birthdays and Christmases.

Penny White, Sydney, Australia

I would like to express my appreciation and admiration. I needed to plan quite a complicated trip to England and France, including tickets to Wimbledon, trains, ferries and accommodation. Sydney Concierge were exceptional in their endeavours to answer queries and provide assistance at all times. I had a wonderful trip that ran like clockwork all thanks to you. People these days are quick to complain and so I felt it was important to let you know how impressed I was with your staff and how much I appreciated all their efforts.

Kelly Smith, Surry Hills, Australia, Business Sales Manager

Thank you so much Layla for all of your fantastic ideas! You are efficient, professional and creative and save me trawling the net for hours on end.

Libby, Blackheath, UK, Working mother of a 4-year old and Occupational Health Manager

Layla is the most organised person I know. Her attention to detail with organising events with value for money is second to none. I had the most fabulous honeymoon in Switzerland which I still cherish to this day, all thanks to Layla. I also have happy memories of a group trip to Bruges, where upon arrival we were greeted with an information pack. I would definitely recommend Layla’s company for both her professionalism and expertise.

M. Trudeau, Ottawa, Canada

I was very impressed by the level of service Layla offers and, especially by her flexibility and patience. As an international client, it’s great to know that there is a trusted and reliable service in Australia than I can count on whenever necessary. I will certainly be back and I very much look forward to working with Layla again.

Mary Bell, Port Macquarie, Australia

What can I say? You are simply the best! Thank you so much for all of your hard work.

Lucy Snazzell, Sydney, Australia

I just wanted to say a huge thanks to Layla. We asked for help in a seemingly difficult situation and Layla took up the challenge in a heartbeat. She delivered fantastic results very quickly! Wonderful service, thank you. Quick, reliable, and very resourceful. I am so grateful for everything you did.

Louise Barry, Director of Human Resources, Coogee, Australia

You guys are super stars…you’ve made one 11 year old girl very very happy. Thanks so much for your efforts I really appreciate it. (on securing One Direction tickets).

Alicia Aitken, Annandale, Sydney

Layla provides Airbnb Concierge for my Airbnb apartment, and is amazing. She is easy to work with, great with my guests. She goes the extra mile with everything. I couldn’t recommend her highly enough!

Visiting Sydney

Graeme, H. Parade Management Services, Perth, Australia

Having left it very late in the piece to look for a venue where we would be fed and watered and able to watch the NYE fireworks in Sydney, Layla was able to come up with several options, one of which we booked and are looking forward to with great anticipation. Good, prompt, efficient and courteous service. Would definitely use Layla’s services again when visiting Sydney.

John Fletcher, Thirroul, Australia

For those of you out there who are looking for expert advice on your travel and entertainment needs look no further than Sydney Concierge. Layla Roberts and her team are superb in their field, with years of experience. I have no hesitation in recommending them to look after all your arrangements, albeit a trip to the theatre or a holiday.

Neil, Project Manager, Leicestershire, UK

Without Layla’s advice and organisation our holiday in Sydney would not have been half as memorable. We recommend their services and will definitely be using them again.

Sonya Carr, Birmingham, UK

We are very pleased with the help offered by concierge staff especially your guidance and prompt response to our questions. Planning such a big trip with kids for the first time was previously daunting and your assistance is much appreciated. If we need further assistance we are pleased to know you are only a phone call away.

James Meeker, Texas, USA

Excellent assistance in planning a month long visit to Sydney from Texas. Layla helped us plan all our accommodations, excursion to Hunter Valley, Blue Mountains, Sydney Fish Market, Easter Show and many more. I’ll call on her again for my needs on the next visit.

Moving to Sydney

Irina Radulescu, Pyrmont, Sydney

I am very happy with Layla’s support. I have never set foot in Sydney don’t know a soul in it so she has become my main liaison to not making errors with my from Europe-to-Australia transfer. There are assumingly many services of the type on the market. I cannot vouch of the others, but I can say of this one that it’s affordable, very good quality, readiness, availability, warm approach and understanding of different cultures. It opens the doors to the world of Sydney and helps you not to take on your shoulders more worries than you already have deriving from moving out of your country into Sydney. I would reccomend Layla’s service, in the form I experienced it, anytime.

We look forward to helping you too!

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