Words from a few of my Happy Clients
My daughter, quite an athlete and a runner, is in quarantine in Sydney. I ordered Layla’s gym package for her and she is delighted. She can do her workouts in her room. Prompt delivery. Thank you, Layla.
Lauren Moran, NYC, USA
Excellent service! Customized my package in real-time and delivered the same day with super responsive communication and delivery confirmation. The recipient was thrilled – would highly recommend this service!
Layla made a delivery to my brother and his family so easy. I told her what I’d like in the bag – received a photo on delivery. My brother and his girls were so happy. Highly recommend.
Christine Devena Shumway
We had a birthday celebration delivered while in quarantine. The whole process (including booking from overseas) was fast and easy and the delivery was above and beyond!
I can’t say enough about Layla! We messaged her and within 24 hours we had organized a toy delivery to our hotel. Even when we first couldn’t find one she gave us another message to try again. 14 days in quarantine is hard and she definitely made things easier for us to entertain our 6-month-old.
Layla delivered a personalised package to my boyfriend whilst in quarantine. Her delivery was fast after request and had everything in there I had put on the list it was a lovely surprise for my boyfriend and I would definitely recommend Layla’s service.
Ingrid Lie, Norway
I received great and prompt service from Layla. She delivered a custom care package for my boyfriend in quarantine. Super grateful for her services as we do not know anyone in Sydney ourselves. I highly recommend her!
Layla helped us by delivering our son’s toy and play mat during our hotel quarantine. The service was very fast and she was so nice! We were glad that we were able to find a good service thanks so much Layla!!
Lori McKern, Sydney
It was so refreshing to deal with a small company that presents themselves so professionally online and is such an awesome concept to boot! Trying to articulate to a bigger company about the finer details of my individualised order would just have been a nightmare so knowing you are dealing with Layla who is buying and hand delivering the items herself usually is just brilliant. Have used Layla’s services now twice in quick succession and will certainly be again in the future!
Layla helped me get a care package to my husband in Hotel Quarantine. She was very responsive and wonderful to work with. Highly recommend!
Mary-Beth Niziolek Patterson
Such a great service! Layla was very quick and helpful in her communications. The order process was easy and the package arrived at my sister’s door in less than 12 hours from my first message! Would definitely recommend this for anyone wanting to connect to their loved ones in quarantine.
Layla made a delivery to my brother and his family so easy. I told her what I’d like in the bag and received a photo on delivery. My brother and his girls were so happy. Highly recommend.
Zoe Napper, Mortdale
Layla helped me save loads on a Christmas gift for 2 nights away in the city for my parents. She was quick and super helpful.
Dan Smith, No Hiccup Pick Up
What an Amazing service Layla provides. Not only is she super organised, she is a delight to deal with. She facilitated an entire house move, floor polish, and then organised the whole house to be moved back to its original state. She does this all with a smile and super positive attitude. Such a great service.
Glenda K. Brown, Charleston SC and NYC, NY, USA
I cannot begin to tell you how delightful it was to work with you. The photo doesn’t do justice but shout OUT to @sydney_concierge for the best #bespoke #concierge gift service ever! From this concierge by birth this is the ultimate compliment…Layla responded to my message immediately and within 36 hours despite the time difference and #covid created a perfectly #curated gift of sparkling wine, sweet and savory snacks, self-care products, a card, and more – all beautifully wrapped and delivered to my mate in quarantine in #sydney. Make sure to connect with her for work or personal needs whether you live in Sydney, planning travel there in the future when we can, have clients or friends there…or a friend in quarantine! She’s the best and absolutely nailed it!
Carey-Anne Evans, Oatley
Layla has developed a great website for us (a NHMRC-funded CRE). She is lovely and it has been a pleasure to work with her. Thanks Layla!!
Diane V, New York, USA
Layla goes above and beyond for my Airbnb guests to have an amazing stay while in Sydney. I have received positive feedback from my guests and I highly recommend her services.
Leanne NiChormaic, Martin Place, Sydney
Just want to say a big THANK YOU to superwoman Layla Roberts – Sydney Concierge, I was going overseas travelling for a month and my Airbnb manager fell through, last minute 🙁 Layla stepped in and saved the day. This chick is amazing! She organised meet and greets for my guests, shopped for amenities and supplies for guests, organised transport for guests and cleaning, she’s a true superwoman and way more organised than I could ever be! Due to being on glaciers in Iceland and in the desert in Africa I wasn’t contactable a lot of the time and Layla took care of everything and my reviews have been great! If you are as busy as I am, Layla is the extra pair of hands you need, she can literally help organise anything!
Leigh Badger, Hurstville, Sydney
Thank you so much to Layla and her crew for looking after our place while we were away travelling for a month. They took care of everything we needed and were on hand for our guests as required. We came back to a lovely clean home and they really felt like trustworthy people to leave in charge of our home. Layla couldn’t have been more helpful and kept in touch with us throughout our trip to make sure we didn’t need anything further. Will definitely be using their services again if we Airbnb in future.
Dominica Chodorowski, ROYALS
Layla was a Godsend for our brand activation on Cockatoo Island. No task was too much trouble, and we felt at ease leaving guests in her very capable hands. Highly recommend her services as very professional and efficient. Thank you again!
Chris, Leichhardt, Sydney
I thought I was super organised until I met Layla and the team from Sydney Concierge. I’ve never had the need to use a Concierge before, but when I purchased tickets for a concert in the Hunter Valley I was told accommodation for the whole area was sold out. Layla, managed to source accommodation in the Hunter and saved the day. Happy with the hassle-free encounter with my Hunter Valley booking, I decided to use Sydney Concierge again to organise a weekend getaway to Byron Bay. Layla, did a great job helping me obtain a great rate on both airfares and car hire. As for accommodation, not only did I save money on the advertised rate but she provided a number of options. From now on it will be the first call I make if I’m thinking of a getaway or tickets to a concert. I will certainly use Layla again and would have no hesitation in recommending her services. Thanks Layla and Sydney Concierge – you’re the best.
Lisa Penson, Lawson, Blue Mountains
If you want to get your life in order, talk to Layla at Sydney Concierge. She organised an interstate trip, a night out and great tickets to a show…I didn’t lift a finger, she took the worry out of an important night for me. Thanks Layla.
Sue Kelly, Glebe, Sydney
I have dealt with Layla on a number of occasions in her role of organising entertainment and travel etc. Her enthusiasm is only surpassed by her skill in providing the best options. She is really good at what she does and has endless ideas and knowledge, is well travelled and I would have no hesitation in recommending her.
Diana, Bondi Junction, Sydney
There are few people that you can say were born to do Concierge, but Layla is one of them. She brings a level of expertise, knowledge, and dedication far beyond any normal customer service experience. Layla enjoys keeping herself up to date, from going to the hottest restaurant in town to finding a limited edition pair of Chanel glasses!
Roberto Rubio, Elizabeth Bay, Sydney
I can’t recommend Layla highly enough for all your travel needs in Australia. She was most helpful when I had to attend a wedding at Mt Buller in Victoria. I wasn’t sure whether I should fly or drive from Sydney. Layla researched all possible scenarios and presented me with a list of options. Even though I am a Sydneysider, she has also been extremely helpful whenever I have asked Layla for recommendations on things to do in Sydney. She always knows what’s happening, and on many occasions, has saved me money with discount codes for tickets and information on presales. Her dedication, expertise and willingness to help are inspiring and I can attest that she is a great source of information. Thank you Layla!
Sheryn Nourse, Toowoomba, Australia
What a fantastic service! Living in Queensland and running very late for a precious grandson’s birthday!!! Concierge Connections to the rescue. An absolutely appropriate gift for an 18-year-old young man (tricky at the best of times), sourced, gift packed and delivered to his Sydney home all on a same day service. Thanks Layla. You nailed it.
Natalie Blackburn, IVF Manager, Matraville, Sydney
Layla is a miracle worker! I recently asked Layla to help me get Adele Concert tickets. I initially tried by myself with the first release but had no luck. So I did what everyone should do – I contacted Layla at Concierge Connections. She was so professional, dealt with my query straight away, worked with me to agree on what I was willing to spend, how far I would travel etc. She set my expectations from the beginning and even provided me with several other dates, prices and options. The day of ticket release came and Layla was in touch with me every step of the way- I swear at one point I thought she was sat in my living room with me willing the page to refresh so we could be given the opportunity to purchase tickets. Finally after 3 long, painful and emotional hours, Layla had performed the impossible and managed to purchase me 2 tickets to experience the most popular recording artist in the world!! If you are ever in any doubt about using Concierge Connections or the ability of Layla don’t! She is not only professional, reliable and engaging but also warm and friendly. Nothing is too much, too difficult or too hard for her!! Thank you Layla for all your help, the late night messages and for what I can only imagine with be an experience of a lifetime!
Roz Laws, Balmain, Sydney
Layla has been a real asset to me, helping me organise many complicated events at a reasonable cost, providing me with several options and always surprising me with some I hadn’t even thought of. She has a wealth of knowledge and experience and is a pleasure to work with. I have no qualms recommending Layla and Sydney Concierge to anyone who, like me, is time pressured and welcomes the expert opinion of someone who has spent many years in the business.
Hayden, Business Analyst, Neutral Bay, Sydney
We were initially rather skeptical about using an independent concierge service yet we found ourselves in a tricky situation trying to locate accommodation in Rome and restaurants in London at short notice. Our credit card concierge and travel service team was offering little by way of help, so out of desperation we sought alternative options. We’re glad we did. Layla went to great lengths to find accommodation that fit our unique criteria and found a high end restaurant for ten guests. She convincingly delivered both options before the agreed completion date. We were extremely lucky to have found Layla as she saved us time and effort. We will certainly use her services again – highly recommended.
Ian Turner, Roselands, Australia
I wanted to drop you a note to thank you for your team’s superb customer service. My wife & I were very impressed. Your team has been superb, especially with the Hong Kong dining and Disney information. Keep up the good work!
Shannon Lindsay, Freelance Journalist, South Yarra, Australia,
I used Layla’s services in late 2010. It was close to Christmas, I was pushed for time and I still hadn’t found accommodation in Sydney for myself and my elderly parents. We needed one night’s accommodation in the city, before joining the rest of our family at a holiday house up the coast. We wanted something cheap, but still cheerful. Layla found us just what we were looking for, and saved me a lot of time as a result. Thank you, Layla!
Lucy Kenefick, ANZ Global Markets – Equities, Melbourne, Australia
This is awesome!! You and your colleagues are amazing. Great work! Your flight options are definitely more appealing than a 42 hr trip with Air China. I am so grateful to you for finding this.
Helen R, State Government Executive, Caulfield North, Australia
I recently used Layla’s services to select a hotel in London for our forthcoming holiday. With some 10 plus years between trips to London, I realised I needed help in researching the hip areas to come up with some suitable hotel options. As soon as I explained our hotel preferences, Layla was on the job. Within 24 hours she provided a list of 10 hotel options at different price points in our budget range with a short overview and the pros and cons of each. With Layla’s up-to-date knowledge and can-do attitude, I have saved hours that I would have spent doing my own research.
Stephanie, Picture Researcher at Save the Children, London, UK
I asked Layla to give me some ideas for what to do on my 5-day break to the Lake District in the UK, and she didn’t disappoint! A full day-by-day itinerary with directions and contact details was swiftly sent to me – Layla leaves no stone unturned when it comes to finding the best deals and most interesting activities.
Sharon, Founder and Managing Director of SETTLEto, Stanmore, Sydney
Layla helped with a seemingly impossible and never-ending research task. We had a tight deadline and a lot of pressure. Layla handled the task with attention to detail and kept me updated with any queries and curved balls as they arose. Great communication and result, thanks!
CB, Busy Professional, Eastern Suburbs, Sydney
I am so much cooler since I put Layla in charge of my social life!
Lauren Loney, Mortdale
Layla was quick, responsive and happy to work with my changes. A huge help for my last-minute needs!!!
Sally McGeown, Neutral Bay
Great service provided by Layla promptly delivering a last minute Christmas tree and decorations when our holiday plans changed due to covid. Thanks so much Layla!
Erin Victoria Luff, Peakhurst Heights
Layla has been my saviour, helping me with all the little things and even big decisions that have been on my to-do-list and affecting our family for years! She listened to me tell her what I dreamed of getting done and straight away a spreadsheet along with research and options had been compiled and presented for me to just pick what I wanted. It instantly decluttered my brain and relieved my stress. Layla continues to help me and my family whenever we need and I feel I can breathe now, I feel lighter and all this help has now given us the chance to finally concentrate on our wellbeing and enjoying life again! Thank you so so much Layla xx
Alicia Webber, Bangor
Highly recommend Sydney Concierge. Layla is amazing and always happy to help out and make those things that I never get the time to get do. For the last two years, Sydney Concierge has been assisting me from helping with Christmas shopping and planning, helping source travel destinations, place to wine and dine, assisting me with decorating my home for a property sale, and getting organised for Christmas festivities (some festive cheer is very much needed, after this year!). Layla is reliable, always willing to help, and very friendly to work with.
Trish Hoste, Wollstonecraft, Sydney
We’re very appreciative of all your excellent service while we’ve been away. You’ve done an outstanding job and certainly contributed towards our Airbnb 5-star reviews, so thank you again. As always, you’ve been a star! Gabby (our neighbour) says the place is always spotless!
Kate Dryden, Balmain, Sydney
Layla was prompt, diligent and sourced three different suppliers, finding a very cost effective one that did a great job. Many thanks!
Gwendolyn Hyslop, Blue Mountains, NSW
This is a fantastic service to have. Layla has helped me cope with running a household, taking care of two small children on my own, managing my demanding career as an academic and has also organized our move and help with travel. I feel like I am paying to clone myself for a few hours.
Lisa Stephens, Lewisham, Sydney
Layla is super organised and a pleasure to deal with. I would highly recommend her.
Katie Deledio, Balmain
Layla was so helpful this Christmas. She helped us pick up a cubby house for our daughter because we were away from our home in Sydney leading up to Christmas. My daughter will also be thankful!
Rebecca Kretchmer Macdonald, Central Coast
Thank you so much Layla for your tips on visiting Palm Beach. The kids had a fantastic time and were lucky enough to see them filming Home and Away
Alicia Aitken, Annandale
Layla and Chris have been managing my property for a year now and it has been fantastic. I couldn’t cope without them and now they do a full linen service it’s even easier. If you are thinking about Airbnb but don’t know if you’ll have time for all the check ins check outs and turn overs then these guys are the best.
Louise Barry, Director of Human Resources, Coogee, Australia
You guys are super stars…you’ve made one 11 year old girl very very happy. Thanks so much for your efforts I really appreciate it. (on securing One Direction tickets).
Lucy Snazzell, Sydney, Australia
I just wanted to say a huge thanks to Layla. We asked for help in a seemingly difficult situation and Layla took up the challenge in a heartbeat. She delivered fantastic results very quickly! Wonderful service, thank you. Quick, reliable, and very resourceful. I am so grateful for everything you did.
Mary Bell, Port Macquarie, Australia
What can I say? You are simply the best! Thank you so much for all of your hard work.
M. Trudeau, Ottawa, Canada
I was very impressed by the level of service Layla offers and, especially by her flexibility and patience. As an international client, it’s great to know that there is a trusted and reliable service in Australia than I can count on whenever necessary. I will certainly be back and I very much look forward to working with Layla again.
Libby, Working mother of a 4-year old and Occupational Health Manager, Blackheath, London
Layla is the most organised person I know. Her attention to detail with organising events with value for money is second to none. I had the most fabulous honeymoon in Switzerland which I still cherish to this day, all thanks to Layla. I also have happy memories of a group trip to Bruges, where upon arrival we were greeted with an information pack. I would definitely recommend Layla’s company for both her professionalism and expertise.
Kelly Smith, Business Sales Manager, Surry Hills, Sydney
Thank you so much Layla for all of your fantastic ideas! You are efficient, professional and creative and save me trawling the net for hours on end.
Penny White, Melbourne, Australia
I would like to express my appreciation and admiration. I needed to plan quite a complicated trip to England and France, including tickets to Wimbledon, trains, ferries and accommodation. Sydney Concierge were exceptional in their endeavours to answer queries and provide assistance at all times. I had a wonderful trip that ran like clockwork all thanks to you. People these days are quick to complain and so I felt it was important to let you know how impressed I was with your staff and how much I appreciated all their efforts.
Samantha, Food Technologist, Melbourne, Australia
I needed to book a restaurant for my birthday dinner that could handle a large group of friends, but it also needed to have yummy food, a good atmosphere, be good value and in a trendy suburb. I gave Layla a list of my wants and needs and she came back with a great list of restaurants! All I had to do was choose the one I liked best and Layla did the rest. Result = an awesome night of good food and fun! I also had all my Christmas presents bought, except for my Stepdad who is notoriously hard to buy for – aren’t all Dads? So I emailed Layla, briefly explaining what he liked and my budget. She came back with a list of original ideas, including the links for where to buy them. A few clicks later and the present I chose was on its way – too easy! The ideas were so good that I’ve stored the others for future birthdays and Christmases.
Cat Boldison, IVF Nurse & Mum of 2, Bellevue Hill, Sydney
Layla has organised many events for me and my family These have ranged from a skiing trip to the Snowy Mountains; cheap flights in Australia; and good restaurants to take family to when they visit us in Sydney. She also helped me book a great deal on business class flights to the UK. Layla gives great travel advice on where to stay and go, and most importantly, she always seems to find a better and cheaper deal!
Elizabeth, Busy Mum, Mt Claremont, Australia
I have used Layla’s personal concierge services for around 18 months and during that time, Layla has managed a wide variety of both my personal and professional needs. During this time, I always found Layla to be extremely professional, efficient and helpful in all aspects. Layla has organised many of my overseas holidays, for both business and leisure, sourced numerous items for me, and has dealt with all my needs in a timely and professional manner. I highly recommend her and her services.
The Fry Family, Wellington NZ
We were struggling to get supplies to our accommodation for our arrival on Christmas Day. Layla came to our rescue and we were able to relax & enjoy cooking Christmas dinner. We highly recommend the services Sydney Concierge provide & wouldn’t hesitate to use them again.
Julie Kriedemann, Executive PA
Thank you for the excellent information and recommendations to help make out travel arrangements a success.
I have been planning a trip to Sydney over New Year with my family including my three-year-old daughter. I have never been to Sydney. Layla has been so helpful with organising airport transfers, babysitting, car hire, grocery delivery, toy hire and has recommended some amazing trips and restaurants to visit. Layla is always very quick to reply even with the time difference. I would definitely recommend you contact Layla if you are planning a trip to Sydney. She has been invaluable.
James Meeker, Texas, USA
Excellent assistance in planning a month long visit to Sydney from Texas. Layla helped us plan all our accommodations, excursion to Hunter Valley, Blue Mountains, Sydney Fish Market, Easter Show and many more. I’ll call on her again for my needs on the next visit.
Sonya Carr, Birmingham, UK
We are very pleased with the help offered by concierge staff especially your guidance and prompt response to our questions. Planning such a big trip with kids for the first time was previously daunting and your assistance is much appreciated. If we need further assistance we are pleased to know you are only a phone call away.
Neil, Project Manager, Leicestershire, UK
Without Layla’s advice and organisation our holiday in Sydney would not have been half as memorable. We recommend their services and will definitely be using them again.
John Fletcher, Thirroul, Australia
For those of you out there who are looking for expert advice on your travel and entertainment needs look no further than Sydney Concierge. Layla Roberts and her team are superb in their field, with years of experience. I have no hesitation in recommending them to look after all your arrangements, albeit a trip to the theatre or a holiday.
Graeme, H. Parade Management Services, Perth, Australia
Having left it very late in the piece to look for a venue where we would be fed and watered and able to watch the NYE fireworks in Sydney, Layla was able to come up with several options, one of which we booked and are looking forward to with great anticipation. Good, prompt, efficient and courteous service. Would definitely use Layla’s services again when visiting Sydney.
Moving to Sydney
Irina Radulescu, Pyrmont, Sydney
I am very happy with Layla’s support and warm approach. I had never set foot in Sydney, so I didn’t know a soul in it. She has become my main liaison in Sydney, to make sure I didn’t make errors with my transfer from Europe to Australia. This service is affordable, great quality, readily available and understands different cultures. Sydney Concierge opens the doors to the world of Sydney and helps take the weight off your shoulders. I would recommend Layla’s service anytime.