Check out our Frequently Asked Questions about our retainer packages
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Do I need to sign up for a retainer package?

Our adhoc hourly hourly rate is perfect for when you want to test the waters before signing up to a retainer package.

Is there a minimum amount of time I can purchase, if I choose adhoc hours?

One hour is the minimum amount of time for adhoc hours. I will diligently track the time spent, notify you when the credit is running low, and check if you wish to replenish it.

Is there a minimum commitment period for the retainer packages?

We have a minimum commitment of 12 weeks. Our sweet spot is ongoing collaboration because the magic happens when we truly understand you, your lifestyle, and what you really need. Your life will keep getting easier and easier as we go.

I'm not sure how many hours I need? Can you help?

Yes, of course. Book a no-obligation consultation call and we will help you work out how many hours you need.

How does payment work?

We shall send you in an invoice or you can pay through our website. All retainer packages and adhoc hours must be purchased in advance. Payment terms are strictly 7 days.

Do I need to be local to use your services?

Actually, most of our services are virtual, so we can help you no matter where you live in Australia, or even the world. Previous clients have lived in places like Victoria, Canberra, Queensland, South Australia, Western Australia, London, the US, and New Zealand.

Can I sign up for a retainer package with a different number of hours?

Absolutely! We’re flexible with our Retainer Packages, and we understand that everyone’s needs are unique. Feel free to contact us, and we can tailor a package to better suit the number of hours that work best for you.

What happens if I exceed the allocated hours or services in the retainer?

No problems! We will never go over the allocated hours unless you request us to, and in these circumstances, we will send you an additional invoice. We will also figure out the best way forward. We can discuss additional hours or services based on what you need. Transparency is key, and we’re here to make sure everything aligns with your requirements.

Can I upgrade or downgrade my retainer package as my needs change?

Absolutely! We totally get that life can throw some surprises your way. You can definitely upgrade or downgrade your retainer package to better align with your evolving needs. Just give us a shout, and we’ll make the necessary adjustments to ensure you’re getting the support you need. Your satisfaction is our priority, so feel free to reach out whenever you need to tweak things.

What is the cancellation policy for the retainer packages?

We’ve got a 4-week cooling-off period just in case we realise we’re not the right fit for each other. Beyond that, we do ask for a minimum commitment of 12 weeks. This helps us lock in dedicated time in our calendar for you. Once that initial period is done, you’re free to cancel whenever suits you best. Feel free to chat if you have any questions or need more info.

What is the cancellation policy for meetings if I buy adhoc hours?

We completely understand that plans can change, but to keep things running smoothly, here is our cancellation policy:

  • If you need to cancel, please do so at least 48 hours before the scheduled time.
  • If the cancellation happens less than  48 hours before a scheduled meeting, a charge of $187 including GST will apply.
  • Of course, if there are extenuating circumstances, please do give me a shout. We’re human too, and we get that life can sometimes throw curveballs.

Thank you for understanding. If you have any questions, please contact us.