Check out our Frequently Asked Questions

Sydney Concierge FAQs

What is a personal concierge?

A personal concierge is like having your own genie, but instead of granting wishes, they tackle your to-do list with a magic touch. They’re like your right-hand person for all those tasks you wish would just vanish. From booking appointments to running errands, arranging travel plans, or even finding the perfect gift, a personal concierge has your back, making your life smoother and more manageable. It’s like having a superhero for everyday life!

Who is this service for?

Gone are the days when outsourcing was a luxury and having a personal concierge was just for the super-wealthy.

Nowadays, it’s for busy professionals who are juggling work, wrangling kids, trying to keep the house in order and manage the mental load. 

It’s also for anyone who feels like there aren’t enough hours in the day to get everything done. Think busy professionals like CEOs or entrepreneurs juggling a million things at once, parents trying to keep up with work and family responsibilities, or even retirees who want to enjoy their golden years without the hassle of everyday chores. Basically, if you’ve got stuff to do and not enough time to do it, a personal concierge is your go-to hero!

What areas do you cover?

We cover all of Greater Sydney, for all of our services. However, many of our services are virtual, so you don’t even have to live in Sydney to benefit from our expertise.

Why don't I just do it myself?

Ah, the classic “Why don’t I just do it myself?” question. Totally understandable. Sometimes, it’s not about what you can do but what you’d rather not do. Sure, you could spend hours researching, planning, and running around town trying to tick off your to-do list, but think about all the other awesome things you could be doing instead! With a personal concierge, you can delegate those pesky time consuming tasks and free up your time for things that truly matter to you—whether it’s spending time with family, pursuing your passions, or simply taking a well-deserved break. It’s all about reclaiming your time and enjoying life to the fullest!

How can you help me?

Sydney Concierge can be your ultimate lifesaver in the hustle and bustle of everyday life! Here’s how we can help:

  1. Time-saving Tasks: Need groceries picked up, dry cleaning dropped off, or parcels mailed out? We can handle all those errands, so you can focus on more important things.

  2. Appointment Scheduling: Whether it’s booking a doctor’s appointment, arranging a haircut, or scheduling a meeting, we’ll take care of the logistics, so you don’t have to stress.

  3. Travel Planning: Planning a trip? Let Sydney Concierge handle the details—from booking flights and accommodations to arranging transportation and creating itineraries—so you can relax and enjoy your getaway.

  4. Event Planning: Hosting a party or special event? We’ll help with everything from venue selection and catering to decorations and entertainment, ensuring your event goes off without a hitch.

  5. Personal Shopping: Need a last-minute gift or outfit for a special occasion? Just tell us what you’re looking for, and we’ll take care of the shopping, saving you time and hassle.

  6. Home Organisation: Feeling overwhelmed by clutter? Sydney Concierge can help declutter and organise your space, creating a more functional and stress-free environment.

  7. Special Requests: Have a unique or specific task in mind? We’re up for the challenge! Just let us know what you need, and we’ll do our best to make it happen.

Basically, Sydney Concierge is your go-to for all those tasks you wish would just disappear. We’re here to make your life easier and more enjoyable, one task at a time!

How much does it cost?

The cost of our services depends on if you purchase ad-hoc hours or a retainer package. Click here for more details.

Do you only help with personal requests?

Not at all! While personal requests are a large part of what Sydney Concierge does, we can also assist with a wide range of small business tasks. Whether it’s handling marketing (e.g. website design and development, email marketing and social media), organising corporate events, managing travel arrangements for business trips, or even assisting with employee relocations, we’ve got the expertise and resources to support both personal and professional needs. So whether you need help at home or in the office, Sydney Concierge is there to lend a hand and make your life easier!

What is your Happiness Guarantee?

Our Happiness Guarantee is our commitment to ensuring that you’re completely satisfied with the services provided by Sydney Concierge. If for any reason you’re not happy with the quality of our work or the level of service you receive, just let us know, and we’ll do everything we can to make it right. We’re dedicated to ensuring your happiness and peace of mind. Your satisfaction is our top priority, and we’ll go above and beyond to exceed your expectations and ensure you have a positive experience with us.

Can I use your services on evenings and weekends?

Absolutely! We understandthat life doesn’t just happen during regular business hours. That’s why they’re available to assist you during evenings and weekends as well. Whether you need help running errands, planning an event, or organising your home, you can count on Sydney Concierge to be there for you. Just let us know your preferred times, and we’ll work with you to find a convenient schedule that fits your needs. Please note, advance bookings are recommended for ‘out of office hours’.

How do I know I can trust you?

Trust is essential, and Sydney Concierge takes it seriously. Here’s why you can trust us:

  1. Experience: We have a proven track record of providing reliable and professional services to our clients (since 2010), backed by years of experience in the industry.

  2. References and Testimonials: Our existing clients believe Sydney Concierge’s service are worth its weight in gold. Here are just a few of the glowing testimonials we have received.

  3. Transparent Communication: We believe in open and honest communication with our clients. We’ll keep you informed every step of the way and address any questions or concerns you may have promptly.

  4. Background Checks and Insurance: We have a Police Check and are fully insured.

  5. Confidentiality: We understand the importance of privacy and confidentiality. Rest assured that your personal information and any sensitive details you share with us will be handled with the utmost discretion and kept strictly confidential.

  6. Satisfaction Guarantee: We stand behind the quality of our services with our Happiness Guarantee. If you’re not completely satisfied, we’ll do whatever it takes to make it right and ensure your happiness.

Ultimately, our goal is to earn your trust and exceed your expectations with every interaction. You can rely on Sydney Concierge to deliver exceptional service and support you can trust.

It sounds great, how does it work?

  1. You can send us your request details by email, phone, by filling in this contact form or scheduling a consultation
  2. Alternatively, you can purchase time to use for Sydney Concierge’s services securely online, using Paypal or Stripe.
  3. Within 24 hours of receiving payment and your requirements, I will get back to you with a timeframe for completion.

Do you offer gift vouchers?

Yes, we offer gift vouchers! It’s a fantastic way to treat your loved ones to the gift of time and convenience. Whether it’s for a special occasion like a birthday, anniversary, or holiday, or just to show your appreciation, our gift vouchers can be personalised to suit your preferences and budget. Simply reach out to us to purchase a gift voucher, and we’ll take care of the rest. It’s the perfect gift for anyone who has everything but the one thing they need the most; more time.