FAQs

A personal concierge is like having your own genie, but instead of granting wishes, they tackle your to-do list with a magic touch. They’re like your right-hand person for all those tasks you wish would just vanish. From booking appointments to running errands, arranging travel plans, or even finding the perfect gift, a personal concierge has your back, making your life smoother and more manageable. It’s like having a wingwoman for your everyday life!

We cover all of Greater Sydney, for all of our services. However, many of our services are virtual, so you don’t even have to live in Sydney to benefit from our expertise.

Outsourcing saves you time and reduces stress by allowing a professional to handle tasks you don’t have the time or inclination for. This helps you focus on what really matters and enjoy a more balanced lifestyle. It’s also great for when you can’t be in two places at once. Sometimes, it’s not about what you can do but what you’d rather not do. Sure, you could spend hours researching, planning, and running around town trying to tick off your to-do list, but think about all the other awesome things you could be doing instead! With a personal concierge, you can delegate those pesky time consuming tasks and free up your time for things that truly matter to you—whether it’s spending time with family, pursuing your passions, or simply taking a well-deserved break. It’s all about reclaiming your time and enjoying life to the fullest!

Sydney Concierge can be your ultimate lifesaver in the hustle and bustle of everyday life! Here’s how we can help:

1. Time-saving Tasks: Need groceries picked up, dry cleaning dropped off, or parcels mailed out? We can handle all those errands, so you can focus on more important things.
2. Appointment Scheduling: Whether it’s booking a doctor’s appointment, arranging a haircut, or scheduling a meeting, we’ll take care of the logistics, so you don’t have to stress.
3. Travel Planning: Planning a trip? Let Sydney Concierge handle the details—from booking flights and accommodations to arranging transportation and creating itineraries—so you can relax and enjoy your getaway.
4. Event Planning: Hosting a party or special event? We’ll help with everything from venue selection and catering to decorations and entertainment, ensuring your event goes off without a hitch.
5. Personal Shopping: Need a last-minute gift or outfit for a special occasion? Just tell us what you’re looking for, and we’ll take care of the shopping, saving you time and hassle.
6. Home Organisation: Feeling overwhelmed by clutter? Sydney Concierge can help declutter and organise your space, creating a more functional and stress-free environment.
7. Special Requests: Have a unique or specific task in mind? We’re up for the challenge! Just let us know what you need, and we’ll do our best to make it happen.

Basically, Sydney Concierge is your go-to for all those tasks you wish would just disappear. We’re here to make your life easier and more enjoyable, one task at a time!

The cost of our services depends on if you purchase ad-hoc hours or a retainer package. Click here for more details.

One hour is the minimum amount of time for adhoc hours. I will diligently track the time spent, notify you when the credit is running low, and check if you wish to replenish it.

Not at all! While personal requests are a large part of what Sydney Concierge does, we can also assist with a wide range of small business tasks. Whether it’s handling marketing (e.g. website design and development, email marketing and social media), organising corporate events, managing travel arrangements for business trips, or even assisting with employee relocations, we’ve got the expertise and resources to support both personal and professional needs. So whether you need help at home or in the office, Sydney Concierge is there to lend a hand and make your life easier!

Our Happiness Guarantee is our commitment to ensuring that you’re completely satisfied with the services provided by Sydney Concierge. If for any reason you’re not happy with the quality of our work or the level of service you receive, just let us know, and we’ll do everything we can to make it right. We’re dedicated to ensuring your happiness and peace of mind. Your satisfaction is our top priority, and we’ll go above and beyond to exceed your expectations and ensure you have a positive experience with us.

Absolutely! We understand that life doesn’t just happen during regular business hours. That’s why we’re also available to assist you during evenings and weekends. Whether you need help running errands, planning an event, or organising your home, you can count on Sydney Concierge to be there for you. Just let us know your preferred times, and we’ll work with you to find a convenient schedule that fits your needs. Please note, advance bookings are highly recommended for ‘out of office hours’.

We are committed to confidentiality. We have a proven track record of providing reliable and professional services to our clients since 2010. We are fully insured and have regular police checks, ensuring peace of mind. Here are just a few of the glowing testimonials we have received.

Ultimately, our goal is to earn your trust and exceed your expectations with every interaction. You can rely on Sydney Concierge to deliver exceptional service and support you can trust.

You can reschedule up to 48 hours before the scheduled time without any penalty. Sessions cancelled/postponed within 48 hours may attract a 50% cancellation fee.

1. You can send us your request details by email, phone, by filling in this contact form or scheduling a consultation. 
2. Alternatively, you can purchase time to use for Sydney Concierge’s services securely online, using Paypal or Stripe.
3. Within 24 hours of receiving payment and your requirements, I will get back to you with a timeframe for completion.

A retainer package offers you consistency, convenience, and peace of mind. Retainers secure ongoing, regular access to personalised support, allowing you to offload recurring tasks without the need to rebook, worry about availability or make last-minute arrangements.

Whereas our adhoc hourly hourly rate is perfect for when you want to test the waters before signing up to a retainer package.

We have a minimum commitment of 12 weeks. Our sweet spot is ongoing collaboration because the magic happens when we truly understand you, your lifestyle, and what you really need. Your life will keep getting easier and easier as we go.

Yes, of course. Book a no-obligation consultation call and we will help you work out how many hours you need.

We shall send you in an invoice or you can pay through our website. All retainer packages and adhoc hours must be purchased in advance. Payment terms are strictly 7 days.

Absolutely! We’re flexible with our Retainer Packages, and we understand that everyone’s needs are unique. Feel free to contact us, and we can tailor a package to better suit the number of hours that work best for you.

No problems! We will never go over the allocated hours unless you request us to, and in these circumstances, we will send you an additional invoice. We will also figure out the best way forward. We can discuss additional hours or services based on what you need. Transparency is key, and we’re here to make sure everything aligns with your requirements.

Absolutely! We totally get that life can throw some surprises your way. You can definitely upgrade or downgrade your retainer package to better align with your evolving needs. Just give us a shout, and we’ll make the necessary adjustments to ensure you’re getting the support you need. Your satisfaction is our priority, so feel free to reach out whenever you need to tweak things.

We’ve got a 4-week cooling-off period just in case we realise we’re not the right fit for each other. Beyond that, we do ask for a minimum commitment of 12 weeks. This helps us lock in dedicated time in our calendar for you. Once that initial period is done, you can cancel any time after that by giving 2 weeks notice. Feel free to chat if you have any questions or need more info.