REVIEWS

Words from a few of my happy clients
Sydney Concierge Reviews

Personal Shopper

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Jan Lamborn

I needed some personal shopping done, and then the item forwarded to me Interstate. I spoke with Layla at Sydney Concierge who gave me an immediate quote and advised when she was able to complete the task. She was completely professional and kept me constantly updated throughout the process. I would thoroughly recommend her services for any professional or personal requirements.

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Kelly Smith, Surry Hills

Thank you so much Layla for all of your fantastic ideas! You are efficient, professional and creative and save me trawling the net for hours on end.

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Nina Malczewski

Such a great service! Layla was very quick and helpful in her communications. The order process was easy and the package arrived at my sister’s door in less than 12 hours from my first message! Would definitely recommend this for anyone wanting to connect to their loved ones in quarantine.

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Emma Thompson

Layla delivered a personalised package to my boyfriend whilst in quarantine. Her delivery was fast after request and had everything in there I had put on the list 😊 it was a lovely surprise for my boyfriend and I would definitely recommend Layla’s service.

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Cathy Davis

Layla made a delivery to my brother and his family so easy. I told her what I’d like in the bag and received a photo on delivery. My brother and his girls were so happy. Highly recommend.

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M. Trudeau, Ottawa, Canada

I was very impressed by the level of service Layla offers and, especially by her flexibility and patience. As an international client, it’s great to know that there is a trusted and reliable service in Australia than I can count on whenever necessary. I will certainly be back and I very much look forward to working with Layla again.

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Sheryn Nourse, Toowoomba

What a fantastic service! Living in Queensland and running very late for a precious grandson’s birthday!!! Concierge Connections to the rescue. An absolutely appropriate gift for an 18-year-old young man (tricky at the best of times), sourced, gift packed and delivered to his Sydney home all on a same day service. Thanks Layla. You nailed it.

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Cathy Davis

Layla made a delivery to my brother and his family so easy. I told her what I’d like in the bag – received a photo on delivery. My brother and his girls were so happy. Highly recommend.

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Glenda Brown, New York, USA

I cannot begin to tell you how delightful it was to work with you. The photo doesn’t do justice but shout OUT to @sydney_concierge for the best #bespoke #concierge gift service ever! From this concierge by birth this is the ultimate compliment…Layla responded to my message immediately and within 36 hours despite the time difference and #covid created a perfectly #curated gift of sparkling wine, sweet and savory snacks, self-care products, a card, and more – all beautifully wrapped and delivered to my mate in quarantine in #sydney. Make sure to connect with her for work or personal needs whether you live in Sydney, planning travel there in the future when we can, have clients or friends there…or a friend in quarantine! She’s the best and absolutely nailed it!

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Lauren Moran, NYC, USA

Excellent service! Customized my package in real-time and delivered the same day with super responsive communication and delivery confirmation. The recipient was thrilled – would highly recommend this service!

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Lisa Stephens, Lewisham

Layla is super organised and a pleasure to deal with. I would highly recommend her.

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Marianne Devine

My daughter, quite an athlete and a runner, is in quarantine in Sydney. I ordered Layla’s gym package for her and she is delighted. She can do her workouts in her room. Prompt delivery. Thank you, Layla.

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Michelle Ambrose

Layla helped me get a care package to my husband in hotel quarantine. She was very responsive and wonderful to work with. Highly recommend!

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Ingrid Lie, Norway

I received great and prompt service from Layla. She delivered a custom care package for my boyfriend in quarantine. Super grateful for her services as we do not know anyone in Sydney ourselves. I highly recommend her!

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Chrissy Hobbs

I can’t say enough about Layla! We messaged her and within 24 hours we had organized a toy delivery to our hotel. Even when we first couldn’t find one she gave us another message to try again. 14 days in quarantine is hard and she definitely made things easier for us to entertain our 6-month-old.

Travel Arrangements

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Shannon Lindsay, South Yarra

I used Layla’s services in late 2010. It was close to Christmas, I was pushed for time and I still hadn’t found accommodation in Sydney for myself and my elderly parents. We needed one night’s accommodation in the city, before joining the rest of our family at a holiday house up the coast. We wanted something cheap, but still cheerful. Layla found us just what we were looking for, and saved me a lot of time as a result. Thank you, Layla!

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Lucy Kenefick, Melbourne

This is awesome!! You are amazing. Great work! Your flight options are definitely more appealing than a 42 hr trip with Air China. I am so grateful to you for finding this.

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Ian Turner, Roselands

I wanted to drop you a note to thank you for your team’s superb customer service. My wife & I were very impressed. Your team has been superb, especially with the Hong Kong dining and Disney information.

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Libby, Blackheath, London

Layla is the most organised person I know. Her attention to detail with organising events with value for money is second to none. I had the most fabulous honeymoon in Switzerland which I still cherish to this day, all thanks to Layla. I also have happy memories of a group trip to Bruges, where upon arrival we were greeted with an information pack. I would definitely recommend Layla’s company for both her professionalism and expertise.

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Elizabeth, Perth

I have used Layla’s personal concierge services for around 18 months and during that time, Layla has managed a wide variety of both my personal and professional needs. During this time, I always found Layla to be extremely professional, efficient and helpful in all aspects. Layla has organised many of my overseas holidays, for both business and leisure, sourced numerous items for me, and has dealt with all my needs in a timely and professional manner. I highly recommend her and her services.

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Julie Kriedemann, Sydney

Thank you for the excellent information and recommendations to help make out travel arrangements a success.

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Sonya Carr, Birmingham, UK

We are very pleased with the help offered by concierge staff especially your guidance and prompt response to our questions. Planning such a big trip with kids for the first time was previously daunting and your assistance is much appreciated. If we need further assistance we are pleased to know you are only a phone call away.

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Hayden, Neutral Bay

We were initially rather skeptical about using an independent concierge service yet we found ourselves in a tricky situation trying to locate accommodation in Rome and restaurants in London at short notice. Our credit card concierge and travel service team was offering little by way of help, so out of desperation we sought alternative options. We’re glad we did. Layla went to great lengths to find accommodation that fit our unique criteria and found a high end restaurant for ten guests. She convincingly delivered both options before the agreed completion date. We were extremely lucky to have found Layla as she saved us time and effort. We will certainly use her services again – highly recommended.

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James Meeker, Texas, USA

Excellent assistance in planning a month long visit to Sydney from Texas. Layla helped us plan all our accommodations, excursion to Hunter Valley, Blue Mountains, Sydney Fish Market, Easter Show and many more. I’ll call on her again for my needs on the next visit.

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Roberto Rubio, Elizabeth Bay

I can’t recommend Layla highly enough for all your travel needs in Australia. She was most helpful when I had to attend a wedding at Mt Buller in Victoria. I wasn’t sure whether I should fly or drive from Sydney. Layla researched all possible scenarios and presented me with a list of options. Even though I am a Sydneysider, she has also been extremely helpful whenever I have asked Layla for recommendations on things to do in Sydney. She always knows what’s happening, and on many occasions, has saved me money with discount codes for tickets and information on presales. Her dedication, expertise and willingness to help are inspiring and I can attest that she is a great source of information. Thank you Layla!

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Kate Matthews, Adelaide

I have been planning a trip to Sydney over New Year with my family including my three-year-old daughter. I have never been to Sydney. Layla has been so helpful with organising airport transfers, babysitting, car hire, grocery delivery, toy hire and has recommended some amazing trips and restaurants to visit. Layla is always very quick to reply even with the time difference. I would definitely recommend you contact Layla if you are planning a trip to Sydney. She has been invaluable.

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Penny White, Melbourne

I would like to express my appreciation and admiration. I needed to plan quite a complicated trip to England and France, including tickets to Wimbledon, trains, ferries and accommodation. Sydney Concierge were exceptional in their endeavours to answer queries and provide assistance at all times. I had a wonderful trip that ran like clockwork all thanks to you. People these days are quick to complain and so I felt it was important to let you know how impressed I was with your staff and how much I appreciated all their efforts.

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Kate Matthews, Adelaide

I have been planning a trip to Sydney over New Year with my family including my three-year-old daughter. I have never been to Sydney. Layla has been so helpful with organising airport transfers, babysitting, car hire, grocery delivery, toy hire and has recommended some amazing trips and restaurants to visit. Layla is always very quick to reply even with the time difference. I would definitely recommend you contact Layla if you are planning a trip to Sydney. She has been invaluable.

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Cat Boldison, Bellevue Hill

Layla has organised many events for me and my family These have ranged from a skiing trip to the Snowy Mountains; cheap flights in Australia; and good restaurants to take family to when they visit us in Sydney. She also helped me book a great deal on business class flights to the UK. Layla gives great travel advice on where to stay and go, and most importantly, she always seems to find a better and cheaper deal!

Special Occasions

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Samantha, Melbourne

I needed to book a restaurant for my birthday dinner that could handle a large group of friends, but it also needed to have yummy food, a good atmosphere, be good value and in a trendy suburb. I gave Layla a list of my wants and needs and she came back with a great list of restaurants! All I had to do was choose the one I liked best and Layla did the rest. Result = an awesome night of good food and fun! I also had all my Christmas presents bought, except for my Stepdad who is notoriously hard to buy for – aren’t all Dads? So I emailed Layla, briefly explaining what he liked and my budget. She came back with a list of original ideas, including the links for where to buy them. A few clicks later and the present I chose was on its way – too easy! The ideas were so good that I’ve stored the others for future birthdays and Christmases.

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Christine Devena Shumway

We had a birthday celebration delivered while in quarantine. The whole process (including booking from overseas) was fast and easy and the delivery was above and beyond!

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Lucy Snazzell, Sydney

I just wanted to say a huge thanks to Layla. We asked for help in a seemingly difficult situation and Layla took up the challenge in a heartbeat. She delivered fantastic results very quickly! Wonderful service, thank you. Quick, reliable, and very resourceful. I am so grateful for everything you did.

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Lauren Loney, Mortdale

Layla was quick, responsive and happy to work with my changes. A huge help for my last-minute needs!!!

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Natalie Blackburn, Matraville

Layla is a miracle worker! I recently asked Layla to help me get Adele Concert tickets. I initially tried by myself with the first release but had no luck. So I did what everyone should do – I contacted Layla at Sydney Concierge. She was so professional, dealt with my query straight away, worked with me to agree on what I was willing to spend, how far I would travel etc. She set my expectations from the beginning and even provided me with several other dates, prices and options. The day of ticket release came and Layla was in touch with me every step of the way- I swear at one point I thought she was sat in my living room with me willing the page to refresh so we could be given the opportunity to purchase tickets. Finally after 3 long, painful and emotional hours, Layla had performed the impossible and managed to purchase me 2 tickets to experience the most popular recording artist in the world!! If you are ever in any doubt about using Concierge Connections or the ability of Layla don’t! She is not only professional, reliable and engaging but also warm and friendly. Nothing is too much, too difficult or too hard for her!! Thank you Layla for all your help, the late night messages and for what I can only imagine with be an experience of a lifetime!

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Diana, Bondi Junction

There are few people that you can say were born to do Concierge, but Layla is one of them. She brings a level of expertise, knowledge, and dedication far beyond any normal customer service experience. Layla enjoys keeping herself up to date, from going to the hottest restaurant in town to finding a limited edition pair of Chanel glasses!

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CB, Coogee

I am so much cooler since I put Layla in charge of my social life!

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Roz Laws, Balmain

Layla has been a real asset to me, helping me organise many complicated events at a reasonable cost, providing me with several options and always surprising me with some I hadn’t even thought of. She has a wealth of knowledge and experience and is a pleasure to work with. I have no qualms recommending Layla and Sydney Concierge to anyone who, like me, is time pressured and welcomes the expert opinion of someone who has spent many years in the business.

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Millie Pettett, Peakhurst

Layla was prompt in messaging regarding my order and was happy to adapt her normal product to meet my specific needs for a birthday hamper.

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Lisa Penson, Lawson, NSW

If you want to get your life in order, talk to Layla at Sydney Concierge. She organised an interstate trip, a night out and great tickets to a show…I didn’t lift a finger, she took the worry out of an important night for me. Thanks Layla.

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John Fletcher, Thirroul, NSW

For those of you out there who are looking for expert advice and organisation of your travel and special occasions needs, look no further than Sydney Concierge. Layla Roberts and her team are superb in their field, with years of experience. I have no hesitation in recommending them to look after all your arrangements, albeit a trip to the theatre, a 60th birthday party or a once-in-a-lifetime holiday.

Home Organisation

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Erin Victoria Luff, Peakhurst Heights

Layla has been my saviour, helping me with all the little things and even big decisions that have been on my to-do-list and affecting our family for years! She listened to me tell her what I dreamed of getting done and straight away a spreadsheet along with research and options had been compiled and presented for me to just pick what I wanted. It instantly decluttered my brain and relieved my stress. Layla continues to help me and my family whenever we need and I feel I can breathe now, I feel lighter and all this help has now given us the chance to finally concentrate on our wellbeing and enjoying life again! Thank you so so much Layla.

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Gwendolyn Hyslop, Blue Mountains

This is a fantastic service to have. Layla has helped me cope with running a household, taking care of two small children on my own, managing my demanding career as an academic and has also organized our move and help with travel. I feel like I am paying to clone myself for a few hours.

Moving Home

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Irina Radulescu, Pyrmont

I am very happy with Layla’s support and warm approach. I had never set foot in Sydney, so I didn’t know a soul in it. She has become my main liaison in Sydney, to make sure I didn’t make errors with my transfer from Europe to Australia. This service is affordable, great quality, readily available and understands different cultures. Sydney Concierge opens the doors to the world of Sydney and helps take the weight off your shoulders. I would recommend Layla’s service anytime.

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Dan Smith, No Hiccup Pick Up

What an Amazing service Layla provides. Not only is she super organised, she is a delight to deal with. She facilitated an entire house move, floor polish, and then organised the whole house to be moved back to its original state. She does this all with a smile and super positive attitude. Such a great service.

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Mary Bell, Port Macquarie

What can I say? You are simply the best! Thank you so much for all of your hard work.

Small Business Marketing

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Ruth, Ultimo, I Dream of Silver

When I contacted Layla for her Small Business Marketing services, I was unsure if she would be able to assist me. I was looking for some guidance with my Facebook business page and assistance with setting up Facebook & Instagram Shopping, as well as fixes for other things which weren’t set up correctly. Layla was amazing and guided me through what I needed to do super quickly. What would have taken me ages to figure out was fixed in a matter of minutes. She was very professional, patient and easy to work with. I would have no hesitation in hiring (or recommending) Layla again, as she knew what she was doing, fixed my issue in a very short time, and her prices were reasonable. In fact, I think there are many more areas she could help me out! Thanks Layla, really appreciate the help!

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Alyssa Wilson, PreGen, Neura

Thank you so much for creating a professional easy to use website for our project. All of your needs were met in a fast turnaround time. Will recommend and use again in the future!

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Carey-Anne Evans, Oatley

Layla has developed a great website for us (a NHMRC-funded CRE). She is lovely and it has been a pleasure to work with her. Thanks Layla!!

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Penny, Randwick

The very lovely Layla started assisting me back in July 2021 and worked in a part-time capacity providing personal assistance for 2.5 years. An incredibly reliable and hard-working woman, who was a great pleasure to work with. She assisted me with a wide variety of tasks from the professional such as website creation and social media management to the personal including booking travel, administrative assistance and running errands. It was so good knowing that I had Layla on hand and ready to assist. If you need any sort of administrative or concierge assistance then Layla is your woman!

Christmas Concierge

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Sally McGeown, Neutral Bay

Great service provided by Layla promptly delivering a last minute Christmas tree and decorations when our holiday plans changed due to covid. Thanks so much Layla!

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Graeme, Perth

Having left it very late to look for a venue for the NYE fireworks in Sydney, Layla was recommended several options, one of which we booked. Good, prompt, efficient and courteous service. Would definitely use Layla’s services again when visiting Sydney.

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The Fry Family, Wellington NZ

We were struggling to get supplies to our accommodation for our arrival on Christmas Day. Layla came to our rescue and we were able to relax & enjoy cooking Christmas dinner. We highly recommend the services Sydney Concierge provide & wouldn’t hesitate to use them again.

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Nikki, Byford, WA

I was very impressed with the fast delivery and contents of my Elf Kit.

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Alicia Webber, Bangor

Highly recommend Sydney Concierge. Layla is amazing and makes those things happen that I never get time to get do. For the last two years, Sydney Concierge has been assisting me with Christmas shopping and planning.

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Koby, Wollongong

Thank you for the prompt response and prompt delivery of my Complete Elf Kit. Again, I’m so happy I found your company.

Corporate Concierge

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Dominica Chodorowski, ROYALS

Layla was a Godsend for our brand activation on Cockatoo Island. No task was too much trouble, and we felt at ease leaving guests in her very capable hands. Highly recommend her services as very professional and efficient. Thank you again!

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Sharon, Stanmore

Layla helped with a seemingly impossible and never-ending research task. We had a tight deadline and a lot of pressure. Layla handled the task with attention to detail and kept me updated with any queries and curved balls as they arose. Great communication and result, thanks!

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Annette Morgan, Oatley

A professional and helpful service, with excellent communication and always with the customer in mind. Highly recommended!

Airbnb Concierge/Housekeeping

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Leigh Badger, Hurstville

Thank you so much to Layla and her crew for looking after our place while we were away travelling for a month. They took care of everything we needed and were on hand for our guests as required. We came back to a lovely clean home and they really felt like trustworthy people to leave in charge of our home. Layla couldn’t have been more helpful and kept in touch with us throughout our trip to make sure we didn’t need anything further. Will definitely be using their services again if we Airbnb in future.

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Lori, Oatley

Sydney Concierge’s services are an absolute lifesaver. They’re knowledgeable, efficient, reliable, friendly and go above and beyond. I’d been needing to tidy our spare room and unpack a suitcase from a holiday 2 months ago for ages. But I struggled to find the time to do it myself. Within an hour, Layla had it all sorted. She even held my baby, whilst I answered an important phone call! Wish I hadn’t waited so long to get their help!

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Leanne NiChormaic, Sydney

Just want to say a big THANK YOU to superwoman Layla Roberts – Sydney Concierge, I was going overseas travelling for a month and my Airbnb manager fell through, last minute 🙁 Layla stepped in and saved the day. This chick is amazing! She organised meet and greets for my guests, shopped for amenities and supplies for guests, organised transport for guests and cleaning, she’s a true superwoman and way more organised than I could ever be! Due to being on glaciers in Iceland and in the desert in Africa I wasn’t contactable a lot of the time and Layla took care of everything and my reviews have been great! If you are as busy as I am, Layla is the extra pair of hands you need, she can literally help organise anything!

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Diane V, New York, USA

Layla goes above and beyond for my Airbnb guests to have an amazing stay while in Sydney. I have received positive feedback from my guests and I highly recommend her services.

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Trish Hoste, Wollstonecraft

We’re very appreciative of all your excellent service while we’ve been away. You’ve done an outstanding job and certainly contributed towards our Airbnb 5-star reviews, so thank you again. As always, you’ve been a star! Gabby (our neighbour) says the place is always spotless!

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Alicia Aitken, Annandale

Layla and Chris have been managing my property for a year now and it has been fantastic. I couldn’t cope without them and now they do a full linen service it’s even easier. If you are thinking about Airbnb but don’t know if you’ll have time for all the check ins check outs and turn overs then these guys are the best.

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Born to do concierge
Diana Rosser, Bondi Junction
There are few people that you can say were born to do Concierge, but Layla is one of them. She brings a level of expertise, knowledge, and dedication far beyond any normal customer service experience. Layla enjoys keeping herself up to date, from going to the hottest restaurant in town to finding a limited edition pair of Chanel glasses!